Return Policy

AQUA DOC

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AQUA DOC Lake and Pond Management*

RETURN POLICY

Thank you for shopping at aquadocinc.com.  All item(s) purchased through www.aquadocinc.com are eligible for return for exchange or refund with the following conditions:

 

Clearance Items

All clearance item(s) sales are final and not eligible for return, refund or exchange.

 

Returns

If you receive an item(s) that does not match the item(s) ordered, please contact AQUA DOC Lake and Pond Management immediately or not more than 5 business days from date of receipt for full exchange at no cost to purchaser.

All other returns must be initiated within 30 calendar days from the date of receipt by purchaser.  Return authorization must be granted from AQUA DOC Lake and Pond Management. Contact us via email info@aquadocinc.com or phone (800) 689-5253 to obtain a return authorization number.

To be eligible for a return, your item(s) must be received by AQUA DOC Lake and Pond Management not more than 30 calendar days from the date of return authorization number issuance, unused, and in the same condition that it was received by purchaser.  Item(s) must be in the original packaging with proof of purchase or receipt, and return authorization number included.  Opened chemistries, including but not limited to algaecides, herbicides, and colorants, cannot be returned under any circumstances and are not eligible for return, refund or exchange.

Special order items, including but not limited to fountains, aeration systems, and lighting systems, will be subject to a 20% restocking fee.

NOTE: Purchaser is responsible to return item(s) to AQUA DOC Lake and Pond Management and AQUA DOC Lake and Pond Management assumes no liability and/or responsibility for replacing or refunding an item(s) not returned to and/or received by US Mail or other carrier to AQUA DOC Lake and Pond Management 10779 Mayfield Rd. Chardon OH 44024.  AQUA DOC Lake and Pond Management strongly recommends purchaser obtain a tracking number for the shipment from the carrier of the purchaser’s choice facilitate confirmation of delivery of the item(s) to AQUA DOC Lake and Pond Management.

 

Refunds

Upon receipt, AQUA DOC Lake and Pond Management will inspect the item(s), confirm receipt and update the status of the pending refund via email provided by purchaser.

If your return is approved, AQUA DOC Lake and Pond Management will initiate a refund to purchaser’s credit card or other original method of payment. Purchaser will receive the credit or refund check, whichever is applicable, less any applicable deductions, including but not limited to restocking fees and shipping charges, typically within 12-14 business days, depending on card issuer or bank policies.

 

Exchanges

Upon receipt, AQUA DOC Lake and Pond Management will inspect the item(s), confirm receipt and update the status of the pending exchange via email provided by purchaser.

If your exchange is approved, AQUA DOC Lake and Pond Management will initiate shipment of new item(s) to purchaser within 12-14 business days, pending product availability.

 

Shipping

Purchaser responsible for all return shipping costs for refunds and exchanges.  Shipping costs/charges are non­refundable, unless the item(s) received was incorrect and does not match the item(s) ordered.  In the event an incorrect item(s) was received by purchaser, AQUA DOC Lake and Pond Management will issue a shipping carrier call tag to have item(s) received in error picked up at the delivery address (recipient responsible for a allowing access to item(s) to shipping carrier).  AQUA DOC Lake and Pond Management will ship the correct item(s) to purchaser free of charge pending receipt of incorrect item(s) providing the item(s) was unopened and in new condition.

Any shipping costs will be deducted from approved refunds or charged to purchaser credit card of record for exchanges.

AQUA DOC Lake and Pond Management assumes no liability for item(s) damaged or lost in shipping.  In the event purchaser receives an item(s) damaged or lost in shipping, please contact the carrier to file a damage or loss claim (consult carrier policies for elapsed time allowed for claim filing, conditions and procedures) and notify AQUA DOC Lake and Pond Management upon receipt of the damaged or lost shipment via email at info@aquadocinc.com or phone (800) 689-5253.

 

Items Sent to Incorrect Address Provided by Purchaser

AQUA DOC Lake and Pond Management assumes no liability for shipments sent to an incorrect or inaccessible address provided by purchaser.  If purchaser entered an incorrect ship to address and the item(s) was shipped to and received at that incorrect address, AQUA DOC Lake and Pond Management will not issue a refund or resend the item(s) free of charge.  Purchaser must provide correct address and pay any and all applicable product costs and shipping charges prior to replacement item(s) being sent to corrected address provided by purchaser.

 

Items Sent to Incorrect Address Not Provided by Purchaser

AQUA DOC Lake and Pond Management will replace, free of charge, shipments sent to an incorrect address different from that provided by the purchaser at time of order.  If purchaser entered a correct ship to address and the item(s) was shipped to and received at a different and/or incorrect address, AQUA DOC Lake and Pond Management will issue a refund or send a replacement free of charge.  Please allow 12-14 days business days from date of notification to AQUA DOC Lake and Pond Management of the error to receive replacement (product availability pending).

 

Delivery Confirmation

A shipment delivery will be considered confirmed upon receipt of delivery confirmation from the carrier.

 

Contact Us

If you have any questions or concerns about this policy or how to return your item(s) to AQUA DOC Lake and Pond Management, contact us at 800-689-5253 or via email at info@aquadocinc.com.

*AQUA DOC Lake and Pond Management herein refers to all associated entities including, but not limited to: AQUA DOC Inc., Stat Integrated Technologies, Aquatic Environmental Services of AQUA DOC, AQUA DOC Columbus, AQUA DOC Cincinnati, and AQUA DOC Toledo, as well as its agents, employees, and assigns.